FAQ

FREQUENTLY ASKED QUESTIONS

1. What is the processing time for orders?

Our typical processing time is 1-4 business days. Please note that if your order contains a mix of items that vary in size, it may take longer to process. We’ll notify you if there are any delays.

2. Can I modify my order after placing it?

We begin processing orders quickly, so modifications may not always be possible. However, if you need to make a change, please contact us as soon as possible, and we will do our best to accommodate your request.

3. Do you ship internationally?

Yes, we do offer international shipping. Shipping times and costs may vary depending on your location.

4. Can I return or exchange my order?

We want you to be completely satisfied with your purchase. Yes we accept returns and exchanges. Return shipping is customer's responsibilty. 

5. Which carriers do you use for shipping?

We use a mix of carriers based on factors like price, speed, and the shipping method selected by the customer. Our carriers include: UPS, Canada Post, Sendle.

We choose the carrier that best fits your order based on these factors, ensuring efficient delivery.

6. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

7. What should I do if I received a damaged or incorrect item?

We’re sorry for any inconvenience. If your item arrives damaged or incorrect, please contact our customer service team immediately. We’ll work quickly to resolve the issue and make it right.